Specialist, Wealth & Bancassurance First Abu Dhabi Bank FAB

Sales /Revenue:

• To achieve set monthly Wealth & Banca sales targets in accordance with business goals/KPIs.
• Ensure timely completion of sale and other customer related documentation.
• Enhance customer satisfaction by providing quality services by responding to customer requests in a timely manner & reducing the turnaround time for processing the business requirements.
• Will ensure a minimum number of leads on Liabilities, Trade Working Capital and Program lending are referred.
• To liaise with various departments for applications processing and customer onboarding

Compliance / Operational activities:

• Monitor money laundering activities and coordinate remedial actions with management.
• Ensure adherence to banking regulations and organization guidelines relating to customer acceptance, data protection, money laundering and KYC.
• Whenever needed, contact customer service groups and processing units to ensure satisfactory service standards are met.
• Responding to the relevant compliance and sanctions queries within the relevant time frame.
• Will ensure there are no lapses on deferrals requested.
• Will ensure to complete any training/certification required for the role.
• Will ensure up to date contact information is updated.

The day-to-day responsibilities of the proposed role will include, but not limited to:

• Customer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers unmet needs, and use these insights to develop value proposition strategy, conduct market research.
• Presentation preparation and development: Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts.

Frameworks, Boundaries & Decision-Making Authority:

• Propose and recommend decisions as per the approved authorization matrix.
• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks

Skills & Behaviors:

• Demonstrable good selling skills with proven ability to achieve planned objectives by need based selling.
• Proven ability to communicate and influence at different levels and to a variety of audiences.
• Proven achievement of meeting or exceeding sales targets.
• Able to communicate well between the cross functional departments and demonstrates good coordination skills.
• Strong team player with an understanding of wider economic issues.
• Proven ability to build and maintain strong customer relationships.
• Establish rapport with potential customers and build trust with potential or current clients
• Strong understanding of financial and Wealth Management banking services and products.