Sr. Consultant Infrastructure

Client of HR Ways

Key Responsibilities:

• Lead the assessment of IT infrastructure, operations, and service delivery across all EWEC locations.
• Analyse cloud, data centre, compute, storage, network, applications hosting, monitoring tools, and End Users Compute environments.
• Review service management framework, including SLAs, service catalogue, governance, ITSM processes, and service desk operations.
• Identify opportunities for consolidation, automation, optimization, and service modernization.
• Evaluate IT resource capacity, organizational structure, and sourcing model (FTE/FTC).

Managed Services RFP Development

• Lead development of IT Managed Services RFP, defining scope, service model, deliverables, SLAs, KPIs, governance, performance mechanisms, and contractual conditions including exit strategy.
• Define service transition, knowledge transfer, governance model, operational reporting, and continuous improvement requirements.
• Develop evaluation criteria, scoring methodology, and vendor qualification requirements.
• Work with procurement to align all bidding and contractual requirements.

Stakeholder Engagement & Advisory

• Facilitate discovery workshops with Infrastructure, Service Delivery, and Enterprise Architecture teams, and other teams as deemed necessary.
• Present assessment findings, target operating model proposals, and outsourcing recommendations.

• Provide expert guidance on operating model transformation, sourcing strategies, and operational risk mitigation.