Sr. Support Engineer – SailPoint (L3)

Confidential Company

Employer Active

Posted 14 hrs ago

Experience

5 - 8 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers)

Nationality

Indian, Filipino, Sri Lankan, Nepali

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Roles & Responsibilities The Engineer will be part of RNS’s IAM Team and will be deployed at the customer site to deal with SailPoint incident support, problem management, change management, platform configuration, performance improvement & maintenance. Job Description · Handle end-to-end IAM-managed support (as per SLA) e.g. Incident Management, problem management, change management, and knowledge management. · Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers. · Execute minor and major system upgrades and patches related to the product. · Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks). · Should be able to develop advanced scripts, rules, and workflows. Knowledge of REST APIs and debugging tools.

Desired Candidate Profile

Qualification: · Bachelor's degree in Computer Science/Information Technology, or a related field. · 6-8 years relevant experience in SailPoint support. · Experience in driving L3 Level troubleshooting of IAM Solution with SailPoint IIQ

Employment Type

    Full Time

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • System Administration
  • Network Administration
  • Security (IT Software)

Keywords

  • Sailpoint IIQ
  • SailPoint Support
  • L3 Level Troubleshooting
  • Knowledge Of REST APIs And Debugging Tools.

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Confidential Company