Job Description

Roles & Responsibilities

The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.

Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Execute and demand the team to execute the highest level of service and set up standards at all times.
Be knowledgeable of all services and products offered by the hotel.
Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
Ensurre that the place of work and surrounding area is kept clean and organized at all times.
Perform general cleaning duties as assigned by the Head of Department.
Report failures and malfunctioning equipment directly and act responsibly with all provided operating equipment and machinery.
Understand and strictly adhere to the rules & regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health & safety.
Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate safety shoes and nametag at all times.
Maintain a high standard of personal appearance and hygiene at all times.
Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
Respond to any changes in the department as dictated by the hotel management.
Assist in carrying out scheduled inventories of products and operating equipment.
Clean and wash dishes according to the established standards of performance.
Clean and wash pots, pans and other kitchen equipment according to the established standards of performance.
Ensure that all garbage regulations i.e separation of items as well as the assigned garbage runs.
Have the knowledge of all cleaning procedures, use of dishwashing machines and the type of chemicals being used.

Desired Candidate Profile

To fill the position, the following is required:

Experience in a Stewarding role.
Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
Excellent written and verbal communication skills.
Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
Excellent organizational and time management skills .
Applies a professional, confidential and ethical approach at all times.
Works in a safe, prudent and organized manner.

Steward Kempinski Hotel