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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Welcoming walk-in customers and understanding their travel and visa needs.
Assisting customers with visa applications on-site, ensuring accuracy and completeness.
Educating travelers on visa requirements, timelines, pricing, and Atlys' value proposition.
Resolving customer queries and concerns with empathy, patience, and professionalism.
Following up with customers to keep them updated on their application status.
Keeping the store presentable, organized, and aligned with Atlys' brand standards.
Staying current on visa regulations, travel policies, and Atlys product updates.
Identifying opportunities to improve the in-store experience and sharing feedback with the team.
Desired Candidate Profile
Experience: At least 2 years of experience in a customer-facing or front-desk role. Prior experience in visa processing, travel agencies, immigration consultancies, or related travel services is highly preferred.
Visa & Travel Knowledge: Familiarity with visa types (tourist, transit, business), documentation requirements, processing timelines, and common rejection reasons. Awareness of embassy/consulate procedures and destination-specific entry regulations is a strong plus.
Communication Skills: Fluent in English, with strong verbal and interpersonal skills. Proficiency in Hindi, Malayalam, and/or Tamil is highly preferred.
Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction. Ability to simplify complex visa processes for travelers who may be applying for the first time.
Problem-Solving Ability: A proactive and calm approach to resolving customer concerns on the spot — whether it's a missing document, an urgent travel deadline, or an application error.
Tech Savviness: Comfort using CRMs, digital application platforms, and support tools for efficiency.
Flexibility: Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break).
Attention to Detail: Accuracy in reviewing travel documents, verifying application details, and ensuring error-free submissions.
Presentability: A well-groomed, professional appearance fitting a premium retail environment.
Employment Type
- Full Time
Department / Functional Area
Keywords
- Operations Management
- Operations Manager
- Visa Processing
- Customer Service
- Store Management
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Atlys