Strategic Customer Success Manager
Cloudera
Employer Active
Posted 9 hrs ago
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Experience
5 - 10 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Customer Success Manager you will:
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Exemplify strong customer facing skills and stakeholder management
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Take ownership for the customer s product adoption of Cloudera products and Success Plan
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Have experience operating on-site with large enterprise customers
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Liaise and facilitate with key internal and external stakeholders
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Have clear and concise communication skills
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Take an Ownership mentality over your customers and work
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Be comfortable with program, project management
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Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes
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Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
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Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).
Desired Candidate Profile
Fluent English and Arabic Language Skills, other languages a plus
- Experience with large scale data platforms
- Experience with software implementation and upgrade management
- Strong technology background either in a technical or business capacity
- Familiarity with project lifecycle management and the complexities around project delivery.
- Understanding of data management concepts
- Understanding of ITIL concepts
- Experience with an RDBMS (Oracle, MySQL, Teradata, etc)
- Understanding of networking concepts
- Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus
- 5 or more years relevant experience.
- Degree level of education with high attainment or equivalent experience in a related field.
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Strategic Customer Success Manager
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Cloudera
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world s largest enterprises.
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