Support Engineer
Client of Business Lobby
Employer Active
Posted 21 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Oversee daily IT ServiceDesk operations (ManageEngine, JIRA), ensuring incidents, requests, and changes meet SLA targets.
- Provide Level 1 support for hardware, software, connectivity, and cloud infrastructure (AWS, Azure).
- Configure, manage, and support endpoints using Microsoft Intune and ManageEngine Endpoint Central.
- Troubleshoot issues on Windows, macOS, and mobile devices.
- Support Microsoft 365, Teams, SharePoint, OneDrive, and other collaboration tools.
- Handle user onboarding/offboarding, including device provisioning and access management.
- Provide first-level support for enterprise applications (ERP, CRM, DMS) and escalate complex issues appropriately.
- Monitor application health, system performance, and assist with upgrades, patching, and UAT.
- Manage incidents, perform root cause analysis, and follow ITIL-based change and problem management processes.
- Maintain accurate IT asset inventories and support lifecycle management and audits.
- Assist in maintaining infrastructure, networks, and communication systems; support NOC monitoring.
- Prepare performance reports and maintain documentation for incidents, changes, and knowledge articles.
- Ensure compliance with internal IT and cyber-security policies and perform additional duties as required.
Desired Candidate Profile
Bachelor s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT support or ServiceDesk operations.
- Proven experience providing Level 1 support in AWS and Azure environments.
- Experience supporting enterprise applications such as ERP, CRM, and Document Management Systems.
- Hands-on experience with Microsoft Intune, ManageEngine tools (ServiceDesk Plus, Endpoint Central, Operations Manager), and JIRA.
- Strong knowledge of Windows, macOS, Microsoft 365, Teams, SharePoint, and OneDrive.
- Familiarity with basic network troubleshooting and IP telephony.
- ITIL Foundation certification (required).
- Microsoft 365 and Modern Desktop related certifications are preferred.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication, teamwork, and customer-service orientation.
- High attention to detail, adaptability, and a proactive approach in a fast-paced environment.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Software
Keywords
- Support Engineer
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Client of Business Lobby
Our client is a financial services provider headquartered in the United Arab Emirates, specializing in online trading services, particularly in Forex, with an established operational presence in Matn. The Support Engineer provides high-quality end-user IT and application support, ensuring the effective operation of the IT ServiceDesk, Level 1 cloud support (AWS and Azure), and reliable support for enterprise systems. The role is essential to maintaining service continuity, user satisfaction, and ITIL compliance.
Similar Jobs
IT Support
Jumbo Electronic Co. Ltd ( LLC )
- 0 - 6 Years
- Dubai - United Arab Emirates (UAE)
IT Support
Confidential Company
- 2 - 4 Years
- Sharjah - United Arab Emirates (UAE)
IT Support Engineer
Confidential Company
- 4 - 9 Years
- Abha , Riyadh , Al Madina Al Munawarah - Saudi Arabia