Support Executive – Call Accounting Software Voxtron Middle East LLC

Multiple VacanciesEmployer Active

Posted 9 min ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Science(Computers)

Nationality

Indian, Any Nationality

Gender

Any

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

We are looking for a motivated and customer-focused Support Executive to join our team. The primary responsibility of this role is to provide technical and functional support to our customers using our Call Accounting Software. The candidate will act as the first point of contact for customer queries, ensuring smooth operations, issue resolution, and customer satisfaction.


  • Serve as the first line of support for customers using the Call Accounting Software.
  • Log, track, and manage customer support requests in the CRM system.
  • Provide remote and onsite assistance for software installation, configuration, and troubleshooting.
  • Coordinate with the technical team for escalated issues and follow through until resolution.
  • Maintain accurate records of customer interactions, issues, and solutions provided.
  • Train customers on system usage and updates when required.
  • Ensure all support activities are completed within the agreed SLA timelines.
  • Contribute to continuous improvement of support processes and knowledge base.

Desired Candidate Profile

  • Bachelor’s degree in Computer Science, IT, or related field (preferred).
  • 1–3 years of experience in software support, IT helpdesk, or customer service role.
  • Knowledge of call accounting software or telecom billing systems is an advantage.
  • Strong problem-solving skills and ability to troubleshoot software and basic networking issues.
  • Excellent communication skills in English (Arabic is a plus).
  • Customer-centric attitude with the ability to manage multiple tasks.
  • Familiarity with CRM/ticketing systems will be an added advantage.

What We Offer

  • Competitive salary and benefits.
  • Training and development opportunities.
  • Opportunity to work with a leading provider of customer engagement and call accounting solutions in the GCC.
  • A collaborative and supportive work environment.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Voxtron Middle East LLC

Voxtron headquartered in Belgium, is specialized in Customer Interaction Solutions such as Omni Channel Contact Centre, Self Service Applications(IVR), CRM, WFO , Social Media Marketing etc. Our solutions are sold worldwide in the last two decades into many verticals. We have amongst our clientele some of the leading financial institutions of Europe ‘n’ Asia. Some of the key areas of our expertise include: · Turn Key Projects · Multimedia contact center · Enterprise messaging solutions · Contact Center productivity enhancement tools, including CRM, Voice Logger, WFM etc. · System integration (Phoenix, Finnacle, HPS etc.) · IVR based tele-banking systems We’re also strategically partnered with industry leaders such as Enghouse Interactive, Verint (WFO), SAGE CRM etc whose solutions are seamlessly integrated within our platform to give end to end customer interaction solutions.

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Al quasis Ras Al-Khaimah, United Arab Emirates, 85502, Dubai, United Arab Emirates (UAE)