Tariff Management Analyst

Oman Investment Authority

Description :

• Collaborate in developing the Customer Data Management strategy aligned with business objectives.
• Manage changes and adjustments to the Customer Tariff Management strategy to support long-term business goals.
• Oversee and ensure timely updates of customer-related Tariff data to maintain accuracy and integrity.
• Set accuracy targets for Customer Tariffs and accounts aggregation, and monitor compliance with APSR resolution & Agreed Process.
• Tariff update in CRM, Orion, and other systems.
• Tariff validation and gap analysis by reviewing and validating data entries to ensure they adhere to established guidelines.
• Support the Customer service team and other departments to provide and reach the correct customers' tariff details without any issue.
• Ensure precise data matching, integration, and workflows across operating systems.
• Manage customer data and ensure updating CRM and other systems.
• Address and resolve complaints concerning customer Tariff data and accounts aggregation using agreed processes and timeframes.
• Schedule planned Tariff Verification for Customers.
• Receives Customers applications /Requests & register them in the related
• systems.
• Follow-up Open cases in the related systems with the concerned departments
• to close those cases in an agreed time frame.
• Maintain the confidentiality and reliability of Customer Data.
• Provide timely reports related to Customer Data as requested.
• Assist and provide support to other departments in managing Customer Tariffs, accounts aggregation & Systems
• Identify and establish processes, adhering to internal procedures, and recognizing the need for process improvements.
• Uphold IT security standards and raise awareness of IT security aspects.
• Understand and adhere to the company's Health, Safety, and Environment (HSE) standards.
• Comply with company policies and procedures.