Team Lead- Sales Centre -Outbound

Confidential Company

Employer Active

Posted 29 min ago

Experience

3 - 5 Years

Job Location

Ajman - United Arab Emirates (UAE)

Education

Bachelor of Business Administration, Bachelor of Architecture

Nationality

Indian

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Monitor daily agent performance and provide coaching.

  • Track call metrics and conversion rates.

  • Handle escalations and support complex cases.

  • Conduct daily briefings and performance reviews.

  • Ensure adherence to scripts and compliance guidelines.

  • Maintain professional conduct with internal and external customers for a robust working environment

  • Ensures adequate focus on personal professional growth relevant to taking on more challenging assignments.

  • Attends training for self-development.

  • Participates in the performance evaluation system.

  • Perform other duties as and when assigned based on the requirement.

  • Encourage and support new employees while they are getting oriented to the unit.

Desired Candidate Profile

  • Bachelor’s degree in Business, Healthcare Management, or related field

    • 3–5 years of call centre experience with at least 2 year in leadership

    • Performance Monitoring & Coaching

    • Call Metrics & Conversion Analysis

    • Escalation & Case Management

    • Team Communication & Performance Reviews

    • Compliance & Script Adherence

    Skills:

    • Strong communication and motivational skills

    • Analytical & Reporting Skills

    • Problem-Solving & Escalation Management

    • wledge:Compliance & Quality Management

Employment Type

    Full Time

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Team Lead
  • Team Leadership

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Confidential Company