Team Leader Billing and Collections

Coface

Within the Shared Service Center, you are responsible for supervising and coordinating the team's activities. You will play a crucial role in maintaining operational efficiency and in the continuous improvement of processes.

• Supervision of billing and collection activities on behalf of our client Coface France: ensuring compliance, punctuality and quality of invoices issued.
• Planning of skills development actions.
• Analysis of key financial indicators: monitoring of cash receipts, payment delays, disputes and doubtful debts.
• Field assistance during the processing of difficult tasks.
• Reporting of information and anomalies internally and to the EIC and to clients.
• Processing administrative requests from employees.
• To take charge of the qualitative management of the activity.
• Ensure that qualitative objectives are met by implementing preventive and corrective actions in a targeted manner.
• Manage, motivate and train the team as well as new recruits.
• Set and monitor individual and collective objectives.
• Managing your team administratively (scheduling, absenteeism, leave).
• Participate in actions that improve social indicators (attrition, absenteeism).
• Actively participate in the preparation of client committees.
• To monitor and complete initial and continuing training needs.