Team Leader Al Futtaim Private Company (LLC)

Customer Service and Sales

• Ensure high levels of customer satisfaction by delivering a seamless rental experience.

• Handle escalated customer issues and complaints promptly and professionally.

• Drive upselling of additional products and services (insurance, upgrades, GPS, etc.) to meet revenue targets.

Team Leadership

• Supervise, train, and support front-office staff (Customer Service Representatives).

• Conduct daily briefings, assign duties, and monitor staff schedules to ensure adequate coverage

Operational Excellence

• Oversee rental processes including check-outs, returns, upgrades, and vehicle exchanges

• Ensure all documentation and invoicing are completed accurately and on time.

• Monitor vehicle availability and coordinate with the fleet team to minimize wait times.

Reporting & Compliance

• Track branch KPIs: customer satisfaction, revenue per transaction, upsell ratios, etc.

• Prepare daily shift reports and escalate key issues to the Branch Manager.

• Ensure data accuracy in rental management systems.• Maintain audit-ready documentation and enforce compliance with internal controls.