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Experience
1 - 3 Years
Monthly Salary
AED 4,000 - 4,500 ($1,081 - $1,216)
Job Location
Education
Bachelor of Education
Nationality
Indian, Nepali
Gender
Male
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
Key Responsibilities:
Supervise, motivate, and lead a team of call center agents to meet performance goals.
Monitor daily operations, including call quality, productivity, and customer satisfaction.
Conduct regular training sessions and performance reviews to enhance team skills.
Handle escalated customer queries or complaints promptly and professionally.
Prepare and analyze performance reports and present insights to management.
Develop and implement process improvements to optimize call center efficiency.
Ensure adherence to company policies, procedures, and quality standards.
Assist with agent scheduling, attendance, and workforce management.
Coordinate with other departments to resolve operational issues and enhance service delivery.
Desired Candidate Profile
Proven experience as a Team Leader / Supervisor in a call center environment.
Strong leadership, communication, and problem-solving skills.
Ability to motivate and manage a diverse team.
Proficient in CRM systems, call monitoring tools, and MS Office applications.
Excellent customer service and conflict-resolution abilities.
Flexibility to work in shifts, including weekends if required.
Bachelor’s degree or equivalent qualification preferred.
Employment Type
- Full Time
Company Industry
Department / Functional Area
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Superbytes
Superbytes is one of the fastest growing IT company in diversified fields including Digital marketing, Outsourcing, IT Consulting
Vaishali - Project Lead
Near DIFC, SZR, Dubai, Dubai, United Arab Emirates (UAE)