Team Lead Teleperformance Global Services FZ-LLC

Employer Active

Posted 48 min ago

Experience

4 - 9 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Ability to deliver performance KPIs through employee engagement

  • Manages and develops a team of assigned Agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.

  • Review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met.

  • Directly responsible for Agent Development

Desired Candidate Profile

  • Possesses a Bachelor's degree.

  • Requires 5+ years of experience in software development or a related technical field.

  • Exhibits strong proficiency in Agile methodologies and project management principles.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Team Management
  • Project Lead
  • Principal Engineer
  • Group Lead
  • Agile Methodologies
  • Process Improvement
  • Team Manager
  • Technical Lead

Teleperformance Global Services FZ-LLC

www.teleperformance.com

Rim - HR

601 Floor 6 ACSS Building, Dubai outsource zone, Dubai, Dubai, United Arab Emirates,, Dubai, United Arab Emirates (UAE)