Team Leader - Lobby Lounge

Merex Investment Group

Employer Active

Posted 10 hrs ago

Experience

3 - 5 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

An exciting opportunity has arisen for a Team Leader - Pearl Lounge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include:

  • Supervise the daily operations of the Palace Lounge, ensuring seamless coordination with all supporting departments to deliver an exceptional guest experience.
  • Conduct pre-shift briefings to communicate updates, reinforce service expectations, and align the team with operational priorities.
  • Prepare required reports, maintain accurate records, and carry out regular quality checks and audits to uphold service excellence.
  • Address guest inquiries and feedback with professionalism and empathy, ensuring prompt resolution or escalation when appropriate.
  • Uphold Jumeirah s service standards, policies, and procedures, ensuring compliance at all times.

Desired Candidate Profile

The ideal candidate for this position will have the following experience and qualifications:

  • Experience in a similar position within a luxury 5-star environment.
  • Previous experience in the UAE is preferred, while international luxury exposure is equally valued.
  • Fluent in English; proficiency in an additional language, particularly Russian, will be regarded as an advantage.
  • Strong technical proficiency in Microsoft Office applications and Opera Cloud systems.
  • A genuine passion for delivering exceptional guest experiences within a multicultural team environment.
  • Confident and professional in managing guest feedback with empathy, and efficiency.

Company Industry

Department / Functional Area

Keywords

  • Team Leader - Lobby Lounge

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Merex Investment Group

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah s founding property, characterised by its wave-like design, set along one of Dubai s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children s facilities, complemented by a diverse selection of award-winning dining experiences.

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