Team Leader – Sports Medicine Al Zahrawi Medical

Overview:

The Team Leader will be responsible for driving product and service promotion, identifying and securing new sales opportunities, negotiating contracts, and ensuring customer satisfaction to optimize profitability. They must possess comprehensive product knowledge, analyze market trends, develop strategies for sales growth, pricing, and profitability, and provide recommendations for improvements to enhance revenue generation.

Responsibilities:

1. Team Management:

• Ensure that each individual in the team and the area of responsibility as a whole meet the targets assigned for profitable sales growth.
• Collect weekly reports from the team about their target, market sales, and new products in the market.
• Delegate short-term targets for the team members.
• Motivate the team members and make sure that they achieve their targets.
• Provide regular performance reviews and feedback.
• Identify training needs and provide coaching to team members to enhance their skills and capabilities.
• Ensure that team members follow company policies, procedures, and safety guidelines.
• Send bi- weekly reports to the Line Manager about individual and team performances.
• Prepare and manage the yearly budget and marketing expenses in coordination with the Line Manager.
• Forecast Monthly and Quarterly figures in relation to the yearly budget.
• Approve SOPs, operational workflows, and team-related requests such as leave, per diem, and reimbursements in line with company policies.
• Ensure all members of the team adhere to Zahrawi’s standards

2. Market Knowledge:

• Conduct market research to identify potential new customers.
• Analyse market trends to assess new products, including their advantages and disadvantages.
• Evaluate product improvements and new products for their industry position.
• Assist in the planning and execution of new product launches and events.
• Maintain technical knowledge by attending workshops, reviewing industry publications, networking, benchmarking best practices and engaging in professional societies to stay current with best practices.

3. Business Development:

• Establish contact with potential customers to introduce our products, assess their needs, and explain how we can assist them.
• Offer support, information, and guidance to prospective customers through product demonstrations and collecting their feedback.
• Follow up with new customers post-demo to negotiate contracts and packages.
• Ensure all contract details are in full compliance with our rules and regulations.
• Visits to customers to ensure quality service and report sales leads to the team.

4. Marketing:

• Coordinate with the Marketing Department for any new materials that need to be done.

5. Sales:

• Maintain relationships with existing customers by offering support, information, and guidance.
• Recommend new products based on customers' needs to strengthen the relationship.
• Provide existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Answer product-related queries from customers in a professional and timely manner.
• Suggest service improvements to enhance the customer relationship.
• Provide valuable product recommendations and suggestions to customers to drive revenue growth.
• Negotiate contracts and packages with existing customers.
• Ensure quality service by adhering to Zahrawi standards.
• Contribute to team goals by achieving annual targets set by the management and assisting the team when required.

6. Operating Theatre (If Applicable):

• Assist in surgeries by accompanying doctors and nurses, providing support with any equipment-related issues they may encounter during procedures.

7. Reports:

• Periodic reporting to the Line Manager.

8. Data Track:

• Prepare reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.

9. Orders:

• Place orders with the concerned purchase coordinator.
• Follow up with the Procurement & Logistics team with regards to sending them the products and ensuring that they reach them on time.

10. Invoicing:

• Coordinate with the Finance Department to ensure accurate invoicing and follow up on payments and collections.

11. Delivery:

• Coordinate with the warehouse for timely deliveries.

12. Application

• Deliver training sessions to customers on equipment usage.
• Assist the customers with operating the equipment.
• Conduct validation tests with the customers to ensure proper understanding of equipment functionality.
• Address and resolve any issues encountered by customers during equipment use.

13. Communication with Principal Companies:

• Communicate with principal companies for any technical support needed.
• Negotiate with principal companies for better pricing to ensure that the customer is satisfied.
• Approach new companies with the guidance of the Line Manager.