Team Operations Manager

Ninjas in Pyjamas

Day-to-Day Operations:

• Manage and coordinate daily operations for our athletes, including player management, partner activations, merchandise, bootcamp planning, budgets, media, and travel arrangements.

• Work closely with coaches for our teams, ensuring smooth coordination of events, travel arrangements, bootcamp planning, and budgets.

• Develop and implement efficient processes to streamline team operations and enhance overall productivity.

• Build and maintain excellent relations with your players and colleagues; stakeholder management is key for this position. Reporting to and working closely with the Senior Team Operations Manager and other team managers.

• Communication with esports senior management on what is being observed in player wellbeing and lifestyle.

Player Wellbeing

• Be a strong culture ambassador of NIP values and drive engagement, educating the players on these values.

• Assist players in overcoming challenges and remove obstacles, both reactively and proactively.

• Consistently elevate the level of our player experience, anchored in our ambition to be the best in the world from a player experience perspective every day.

Administrative

• Working proactively to scout upcoming tournament destinations for your players and providing briefings.

• Keep track of the players inventory, such as merchandise and peripherals.

• Being responsible for tracking deadlines for the team, such as roster locks, tournament invites, and ticket requests.