Teamlead IT 1st & 2nd Level Support (m/f/d) IronMaxx Nutrition GmbH & Co. KG

Operational IT Support

• Full responsibility for 1st- and 2nd-level IT support

• Confident use of ticketing systems (e.g. Greyhound or comparable tools)

• Active user support / helpdesk, including: Setup, maintenance, and troubleshooting, Configuration and support of end-user devices, General workplace IT support for employees

Workplace & Cloud Environment

• Administration and operation of the Microsoft 365 environment, including: User, role, and permission management, Exchange Online, Microsoft Teams, OneDrive, and SharePoint

• Automation and administration using PowerShell

Network, Server & Infrastructure

• Experience with firewall systems, especially OPNsense

• Basic understanding of network topologies, IT security principles, and access control concepts

• Hands-on responsibility for: Hyper-V (virtualization, operations, troubleshooting), Arcserve (backup and recovery strategies), Synology (storage, backup, permissions)
  Responsibility for on-premises server operations

• Experience with terminal server environments (RDS) and load balancing concepts

• Ensuring performance, availability, and system stability

IT Strategy, Automation & AI

• Development and implementation of a sustainable IT infrastructure strategy

• Evaluation of new technologies, systems, and architectures

• Planning for scalability, security, and future readiness

• Use of PowerShell for automation and standardization

• Basic understanding and practical use of AI-powered tools

• Evaluation of meaningful AI use cases within the company context

• Close collaboration with HR and Management

Leadership & Team Responsibility

• Functional and disciplinary leadership of a small IT support team (2 direct reports)

• Clear task prioritization, coaching, and development of team members

• Hands-on leadership style with a strong sense of ownership