Technical Consulting Professional

Alnafitha IT

Job Summary/Objective

The Technical Consulting Professional at Alnafitha IT is responsible for providing guidance and solutions across diverse technology domains. This role involves assessing client needs, delivering tailored technology solutions, and ensuring successful project execution to enhance client operations and drive business value.

Key Responsibilities:

Client Needs Assessment

Lead engagements to understand complex client IT requirements by conducting in depth discussions and strategic assessments with clients to ensure comprehensive understanding and alignment of business goals

Oversee evaluations of existing systems by directing teams in analyzing system performance and identify critical gaps to drive strategic improvements that enhance client operations

Solution Design and Implementation

Design and approve implementation of plans by collaboration with senior leadership to define project scope and objectives to ensure solutions align with broader business strategies and clients needs

Manage the technical implementation process by coordinating resources and schedules to ensure timely deployment and guarantee successful execution while minimizing client disruption

Support and Troubleshooting

Offer direct support for teams in resolving complex client issues by establishing frameworks for support and escalation processes to ensure high levels of client satisfaction through effective issue management

Proactive Services

Oversee health checks and risk management strategies by analyzing data and providing actionable insights to clients to proactively mitigate risks and enhance system reliability

Training and Workshops

Lead training Initiatives for clients and Internal teams by developing and conducting comprehensive training programs to enhance knowledge transfer and promote effective product usage

Stakeholder Management

Establish strong relationship with key stakeholders through regular engagement with clients and internal teams to gather insights to faster collaboration and engagement with clients objectives

Documentation and Representation

Develop and ensure adherence to documentation standards by creating comprehensive documentation for all technical processes to provide clarity and reference for ongoing operations and training

Mentorship and Leadership

Mentor team members and lead by example to provide guidance on best practices and project management to cultivate a high performing team and drive successful Initiatives

Requirements

Qualifications

• Education: Bachelor s degree in computer science or a related field; master s degree in relevant field
  
• Experience: 6-8 years of experience in business applications, technical consultant or related position
  
• ITIL Foundation (Must)
  
• Microsoft Certified: Azure Solutions Architect Expert (Must)
  
• AWS Certified Solutions Architect professional (Must)
  
• MCSE: Core Infrastructure (Must)
  
• MCSE: Messaging (Must)
  
• Experience in the following technology: +7 (Microsoft: Active Director, SSO/Federation, Azure AD, Microsoft Exchange)
  
• Experience on Microsoft Exchange 2016/ 2013 / 2010 server, Mail Flow, Exchange Online, Client connectivity (On-prem and cloud), Device management, Load balancing, Authentication and Hybrid Identity technologies.
  
• Experience with migration of Exchange customers to Office 365 and end to end support and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
  
• Additional skills in Exchange Online Protection, Antigen/Forefront Protection for Exchange.
  
• Experience in AD Security (ATA, AD backup and recovery, security practices and AD health check)
  
• Knowledge of Microsoft Server features (ADFS DFS RMS WSUS WDS CA IIS).
  
• Knowledge of Virtualization (Microsoft Hyper-V, VMWare).
  
• Basic knowledge in SQL database administration and implementation.
  
• Solid understanding of client/server, networking, and Internet technologies fundamentals.
  
• Experience with Cloud technology [Saas, Iaas, and Paas]
  
• Good knowledge for AWS
  
• Familiar with different migration scenarios
  
• Active directory, and virtualization