Technical Specialist Associate (Server)

CommVault Systems

The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault s customer base.

This customer base has a wide variety of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.

This position is part of our Server group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a distributed team that has led the industry in satisfaction seven years in a row. We are looking for an individual with a genuine passion for allthing'ss tech to join our expert and super-friendly Server team.

We offer innovative training, exciting colleagues, and the opportunity to grow with us. Our team is focused around but not limited to backups of Windows Server environments within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.

What you'll do:

• Troubleshoot and resolve critical support problems
• Fix customer issues using remote desktop software
• Optimally interact through phone and email with customers as you tackle their problems
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing outstanding phone based support for a variety of complex, time critical issues.
• Working remotely on enterprise level customers and dark sites
• Having the freedom to build labs and simulators
• Contributing to our Solutions Engine and online forums