Technical Specialist - Tier 1 (Unix/DB)
CommVault Systems
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Provide top-tier support for complex issues via phone, email, and remote assistance, including working with enterprise customers.
- Ensure the success and satisfaction of the global customer base.
- Manage a high volume of cases, aiming for successful resolutions.
- Maintain detailed case documentation.
- Collaborate with team members to develop optimal solutions.
- Replicate technical problems internally for better understanding and resolution.
- Continuously learn and apply knowledge from internal resources.
- Identify cases that require escalation due to technical complexities or strategic considerations.
- Mentor and coach new engineers in the team.
- Utilize internal labs and simulators for testing and analysis.
- Clearly articulate issues and provide appropriate solutions or action plans to customers.
- Participate in weekend shifts to ensure consistent support.
- Effectively use productivity tools like softphone systems and CRM ticketing platforms.
- Engage in the Commvault community.
Technical Skills:
- Solid hands-on experience with Linux databases and Unix operating systems.
- Strong knowledge of Oracle, SAP HANA, Postgres, Sybase, DB2, MongoDB, MySQL, along with basics of networking, or similar solutions.
- Work experience on cloud platforms like Azure, AWS, GCP, Salesforce is an added advantage.
Desired Candidate Profile
Qualifications:
- Experience in technical support or customer service, troubleshooting, and resolving technical issues for external customers.
- Fluency with one of the following languages is a must, German, French or Spanish
- Good understanding of network principles and familiarity with network debugging tools like Wireshark and tcp-dump.
- Enthusiasm for learning new technologies and applying this knowledge to troubleshoot various system and application problems.
- Ability to thrive in a dynamic setting, quickly adapting to changing priorities while maintaining composure and effectiveness under pressure.
- Solid foundation in relevant technologies with a commitment to staying informed about industry trends and emerging tools.
- Experience working in a software or SaaS environment.
- Excellent verbal and written communication skills in English.
- Willingness to work onsite in a 24/7 support model as per business requirements.
- Enjoy working in a target-driven environment, multitasking, and possibly handling more than one support issue simultaneously.
- Dedication to delivering exceptional customer service.
Preferred Qualifications:
- Experience in SaaS environments.
- Experience working in a cyber security/resilience business.
- Commvault professional advanced certification.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Technical Specialist - Tier 1 (Unix/DB)
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CommVault Systems
About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks keeping data safe and businesses resilient. The company s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
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