Technical Support Engineer - Contractor

cyberani solutions

Posted on 1 Sep

Experience

1 - 4 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Perform tasks related to user accounts management.
  • Monitoring and maintaining computer systems and networks.
  • Monitor and respond quickly and effectively to requests received through IT helpdesk.
  • Manage and maintain IT assets according to our company policy.
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware.
  • Repairing and replacing equipment as necessary.
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Escalate issues to higher levels of engineers.
  • Follow-up with customers to ensure issues are resolved.
  • Open support tickets with vendor and follow-up to resolve the issues in time manner.
  • Testing new technology

Desired Candidate Profile

  • Bachelor/Diploma degree in computer science/ engineering, Information Technology,
  • or a related field.
  • 1+ years of relevant experience in a technical support role.
  • Knowledge of ITIL framework and processes.
  • knowledge of Windows operating systems (Windows 10, 11).
  • Knowledge of Linux operating system (Ubuntu, RedHat).
  • Familiar with network protocols and basic network troubleshooting.
  • Troubleshooting skills and diagnosing different technical issues
  • Ability to develop and comprehend concepts and learn new skills quickly and thoroughly.
  • Relevant certifications (CompTIA network+, Microsoft 365 Certified and any public cloud providers) are a plus.
  • Excellent written and verbal communication skills.
  • Fluency in both Arabic and English languages is required for this position

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Technical Support Engineer - Contractor

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cyberani solutions

https://careers.cyberanisolutions.com/jobs/technical-support-engineer-contractor-1756636957

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