Technical Support Engineer (Blockchain & Backend Development) Binance

Employer Active

Posted 1 hrs ago

Experience

2 - 12 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:
  • Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
  • Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
  • Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
  • Build dashboards and monitoring solutions to track system performance and incident trends.
  • Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
  • Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
  • Support incident management, ensuring 24/7 stability of Binance s trading platform and related systems.
  • Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.
Requirements:
  • Bachelor s degree in Computer Science, Software Engineering, or related field.
  • 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
  • Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
  • Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
  • Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
  • Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
  • Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
  • Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
  • Fluent in English and Mandarin, to coordinate with global stakeholders.

Desired Candidate Profile

  • Bachelor s degree in Computer Science, Software Engineering, or related field.
  • 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
  • Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
  • Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
  • Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
  • Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
  • Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
  • Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
  • Fluent in English and Mandarin, to coordinate with global stakeholders.
Preferred Qualifications/div>
  • Background in Java backend development and microservice troubleshooting.
  • Experience in payment systems, fintech, or Web3 infrastructure.
  • Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.

Company Industry

Department / Functional Area

Keywords

  • Technical Support Engineer (Blockchain & Backend Development)

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Binance

Binance is a leading global blockchain ecosystem behind the world s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Read More

https://jobs.lever.co/binance/ed9bdbac-a527-4da2-8689-e1edf70e6a3b