Technical Support Engineer
Botpress Technologies Inc.
Employer Active
Posted 7 hrs ago
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We re looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You ll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they re getting real value from the platform.
This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It s more than a simple support role you ll be part of shaping how users experience and succeed with AI automation.
Responsibilities
- Investigate and troubleshoot technical issues reported by customers.
- Communicate clearly and effectively with users through chat, email, and video calls.
- Reproduce bugs, document findings, and escalate when necessary.
- Collaborate with engineering to surface recurring issues and suggest improvements.
- Help maintain internal knowledge bases and contribute to external documentation.
- Provide guidance on best practices, implementation details, and product usage.
- Participate in team processes for support triage, handoffs, and follow-ups.
- Continuously look for ways to improve the support experience and reduce friction for users.
- Strong technical troubleshooting skills and familiarity with modern web technologies.
- Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
- Clear and empathetic communicator.
- Able to stay calm and think critically when working through complex problems.
- Experience working with APIs, logs, and cloud-based tools.
- Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
- Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, or another language in our target regions.
Desired Candidate Profile
What defines you
- Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus.
- Excellent communicator: you enjoy helping others and explaining technical concepts clearly.
- Resourceful and inventive: you like tackling challenges and finding effective solutions.
- Autonomous and proactive: you take initiative and are always looking for ways to improve things.
- Curious and eager to learn: AI fascinates you, and you re excited to work with innovative technologies.
Company Industry
Department / Functional Area
Keywords
- Technical Support Engineer
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Botpress Technologies Inc.
Help bring AI agents to companies worldwide. Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide , we re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we re looking for top talent to join us. About Botpress br