Technical Support Engineering Microsoft

Provide technical support, troubleshooting, and guidance to customers and partners who use Microsoft products and services.

• Diagnose and solve complex issues, escalate critical cases, and collaborate with other teams to ensure customer satisfaction.
• Learn from senior mentors and experts in the field of cloud computing and data analytics.

Learning Opportunities

• Introduction to Systems Administration: Understanding roles, daily responsibilities, challenges, and skills for system administrators.
• Operating Systems: Learning about installation, management, updates, and monitoring of operating systems and servers.
• Identity & Authentication Services: Exploring on-premises and cloud identity services, multi-factor authentication, and security.
• Basic Networking: Understanding networking protocols, the OSI model, IP structure, routing, and VLANs.
• Virtualization: Learning about virtualization technologies like Hyper-V, VMWare, and Azure virtual machines.
• Cloud Administration: Exploring cloud administration, hybrid cloud, Azure portal, and cloud storage.
• Security and Monitoring: Understanding security protocols, email security, securing cloud resources, and mitigating attacks.

Microsoft Corporation, leading developer of personal-computer software systems and applications. In addition to its main research and development centre at its corporate headquarters in Redmond, Washington, U.S.

To be eligible for the Technical Support Engineering track, you need to have one of the following:

• Technical support, technical consulting, or information technology experience
• A bachelor's degree in computer science, information technology (IT), or related field.
• Certifications in SQL, coding, development, or other related certifications.