Technical Support Specialist

Incision

Posted on 13 Mar

Experience

2 - 7 Years

Job Location

Egypt - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are seeking a Technical Support Specialist who can confidently combine technical support responsibilities with structured manual QA work. This role suits someone with hands-on experience who is comfortable balancing support duties, on-call availability, and quality assurance activities.

Your role:

  • Handle technical support incidents beyond first-line complexity
  • Perform in-depth troubleshooting, root cause analysis, and follow-up
  • Participate in a 24/7 on-call rotation
  • Execute structured manual testing, including regression, validation, and acceptance testing
  • Ensure proper documentation of incidents, test cases, and test results
  • Collaborate closely with development, QA, and product teams to improve system quality
  • Contribute to improving support and testing processes

What You Bring

  • Bachelor's degree in IT, computer science, or a related field is preferred.
  • English fluency is a must.
  • Medior-level experience 2+ years of experience in technical support, QA, or a related role
  • Manual QA experience (test execution, validation, defect reporting)
  • Comfortable working in on-call rotations
  • Strong analytical and problem-solving skills
  • Ability to work independently while coordinating with multiple teams

Desired Candidate Profile

Bachelor's degree in IT, computer science, or a related field is preferred.

English fluency is a must.

Medior-level experience 2+ years of experience in technical support, QA, or a related role

Manual QA experience (test execution, validation, defect reporting)

Comfortable working in on-call rotations

Strong analytical and problem-solving skills

Ability to work independently while coordinating with multiple teams

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Technical Support Specialist

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Incision

About Incision
At Incision ( www.incision.care ), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.

Read More

https://incision.teamtailor.com/jobs/7336882-technical-support-specialist

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