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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Respond to technical and non-technical calls from field team for purpose of supporting/resolving issues and providing directions as required.
Suggest and report to Team Leader all Installation and Maintenance issues observed (Technical & non-technical related to company's daily operation) in line with different teams & to resolve in timely manner.
Well-versed in company's new and existing service and technology offerings, boasting a profound understanding of product specifications, features, and functionalities.
Must update company's CRM system and other systems used in daily operation upon successful or failure of any issues/problems and attached required logs & documentation..
Detect meticulously, examine and diagnose technical problems reported by field team to resolve the root causes.
Team-oriented and collaborative to work closely with others to achieve team goals.
To convey technical information to non-technical customers clearly, providing solutions and guidance in an easily understandable manner.
To be available on-call and standby during planned or unplanned activities.
All other duties as assigned.
Desired Candidate Profile
Minimum Experience, Essential Knowledge & Skills 3 to 4 years of experience in a similar role.. Experience in a Technical Support preferably in the Telecommunications field. Knowledge in telecommunication products and technologies (VoIP/IPTV/Broadband Connection). Excellent written and verbal communication skills.
Employment Type
- Full Time
Company Industry
- Telecom
- ISP
Department / Functional Area
- Installation
- Maintenance
- Operations
- Repair
Keywords
- Technical Documentation
- Technical Specialist
- Diagnostics
- Mechanical Technician
- Maintenance
- Calibration
- Maintenance Technician
- Systems Technician
- Equipment Technician
- Service Technician
- Technical Support
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Starlink WLL
Mohamed Shiras Shiras - Recruiter
PO Box 201213 Level 20, Manarat Tower Lusail Level 20, Manarat Tower Lusail, Doha, Qatar
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