Technology Support Officer
Oman Investment Authority
Employer Active
Posted 17 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main Tasks & Accountabilities
- Resolve system problems and configure OS and applications software programs
- Evaluate problems with printers and computers and creatively develop solutions.
- Provide administrative support for windows operations systems and network servers.
- Provide support and work with ICT Helpdesk Admin team on installations and configurations.
- Perform numerous troubleshooting calls on users laptops and desktops used in MDC environment.
- Hardware and software configuration, email sync, desktop utility, and support.
- Observe proper security policy and MDC compliance.
- Answer phone and email inquiries.
- Utilize RDP for desktop support issues for office in all locations.
- Run diagnostics on both desktop and laptop to pinpoint the problem and correct any issues.
- Determine network usage, disk space availability, and devices functions.
- Train ICT Helpdesk Admins and any new joiner.
- Manage ICT inventory.
- Connect computers and to MDC network.
- Assist all ICT teams.
- Calculate statistics on help desk tickets and compile monthly reports
- Solve technical issues with users workstations, laptops, and electronic equipment.
- Provide troubleshooting and maintain printers.
- Maintain company computers and printers.
- Perform initial setup and continuous maintenance of users devices.
- Provide technical support and expertise related to computer technology to all users.
- Troubleshoot network and computer issues.
- Perform hardware and software maintenance.
- Troubleshoot and correct hardware/software.
- Assist with the maintenance and operation of workstations.
- Monitor and operate computer equipment and Handheld, perform routine maintenance that includes cleaning hardware.
- Provide assistance to the ICT department in updating and replacing desktop hardware and software.
- Resolved problems regarding hardware, software, connectivity and recommended new technologies as needed.
- Remove and replace defective hardware components.
- Support includes specifications, installations and testing of computer systems and peripherals within established guidelines.
Desired Candidate Profile
Education Level Minimum Requirement
- Diploma in Computer Science / Computer Engineering / Information Technology
- Courses in networking preferred
Work Experience
- 2 years of experience in a same field.
Job Specific Skills Good knowledge of IT design and its components.
- Assist in the development of IT plans and their implementation.
- Excellent written & verbal communication / presentation skills.
- Team player with excellent motivational skills.
Generic Skills
- Must be alert, strive for accuracy, and have ability to exercise independent thinking and judgment, be a self- motivator, and attention to detail
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Integrity, discretion, and loyalty
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Technology Support Officer
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Oman Investment Authority
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