Send me Jobs like this
Experience
1 - 7 Years
Job Location
Education
Diploma(Telecommunication)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
- Report broadband and telephone equipment defects to the relevant vendors
- Attend to complaints and enquiries referred to by Communications Assistant
- Highlight important events, special instructions and information to the team
- Handle follow ups passed over from the previous shift
- Handle and deliver the Hotel s general emails to the relevant departments promptly for follow up
- Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
- Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
- Ensure Broadband charges tally with the Hotel PMS postings
- Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
- Maintain good housekeeping standards and adhere to all safety and loss control procedures
- Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
- Keep an accurate record of the inventory, rental equipments and stock
- Tabulate daily and monthly traffic analysis report
Desired Candidate Profile
- At least 1 year of experience in the Hospitality/Service Industry preferred
- Good spoken and written English/Russian/
- Able to read and speak Arabic/Russian/
- Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
- Excellent management, planning, decision making, interpersonal, communication and counselling skills.
- Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System
- Minimum O level education with 5 credits or Diploma
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Telecommunication Agent (Russian Speaker)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
RIXOS
Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience./p>