Telecommunications Agent ACCOR

1. Receive each guest call in a professional and friendly manner.

1. Maintain effective communication with all related department to ensure smooth service delivery.

1. Handle every query in a polite and courteous manner and exceed guest expectations.

1. Ensure guests are greeted by name upon calling as per Rixos Standards.

1. Maintain an up to date knowledge of the hotel and local services.

1. Maintain an awareness of guest profile through the fidelio guest profile system.

1. Complete management's long distance call vouchers and record them on the traffic sheet.

1. Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.

1. Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

1. Take messages for guests and management as per the required standard

1. Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.

1. Be aware at all times of the whereabouts of the managers and where to contact them.

1. Monitor the logs of long distance calls, faxes and messages.

1. Co-ordinate communication within the hotel in the event of an emergency.

1. Be fully aware of the Rixelence for the day

1. Proper grooming at all times

1. Attend training classes as per schedule

1. Show fullest cooperation and respect within the team and other departments

1. Is aware of the daily activities and has product knowledge of all the hotel facilities

University Degree in any field. Minimum 1 year in a similar role.