Telephone Operator

AccorHotel

Posted on 12 Sep

Experience

1 - 3 Years

Job Location

Bahrain - Bahrain

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Receive and answer all calls in a professional, friendly, and efficient manner.

  • Maintain clear and effective communication with all departments to ensure smooth service delivery.

  • Address guest inquiries politely and courteously, aiming to exceed expectations.

  • Greet guests by name when answering calls, in line with Hawar Resort by Mantis service standards.

  • Stay updated on resort facilities, services, and local information to provide accurate assistance.

  • Utilize Opera guest profile system to maintain awareness of guest preferences and needs.

  • Accurately process and record long-distance call vouchers and update relevant logs.

  • Manage wake-up call requests and deliver them punctually according to established standards.

  • Operate the switchboard efficiently, ensuring prompt connection of calls.

  • Take and deliver messages for guests and management as per required standards.

Desired Candidate Profile

  • Diploma or degree in Hospitality or related field.

  • Previous experience in a similar role, ideally in a resort or luxury hospitality environment.

  • Excellent verbal and written communication skills in English; additional languages are an advantage.

  • Strong voice modulation and telephone etiquette.

  • Computer literacy with knowledge of Opera PMS preferred.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Telephone Operator

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

AccorHotel

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Read More

https://jobs.smartrecruiters.com/AccorHotel/744000081278015-telephone-operator