Telesales Associates - Malayalyam/Tamil/Kannada /Telugu Innovation IT Solution FZE LLC

Job Title: Customer Care Associate Location: Dubai, UAE

We are hiring Customer Care Associates for our Dubai operations. If you have a passion for customer service and possess excellent communication skills, we invite you to apply!

Job Responsibilities:

• Handle customer inquiries and provide effective solutions in a timely manner.

• Troubleshoot issues and offer resolutions related to company products and services.

• Maintain a high level of professionalism while interacting with customers.

• Process and document customer requests and escalate unresolved issues when necessary.

• Assist customers in understanding the products, services, and policies.

• Collaborate with internal teams to ensure customer satisfaction.

• Maintain accurate records of customer interactions.

• Provide support through multiple communication channels including calls, emails, and chat.

Requirements:

• Minimum 1 year of experience in customer service or a related field.

• Fluency in Malayalam/ Tamil/ Telugu/English with basic Hindi is required.

• Strong problem-solving and troubleshooting skills.

• Excellent verbal and written communication abilities.

• Ability to work in a fast-paced environment and manage customer concerns effectively.

• Candidates must hold a valid passport.

Benefits:

• Food, accommodation, visa, and transportation provided by the company.

• Annual leave as per company policy.

• Competitive salary and growth opportunities.

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