Job Description

Roles & Responsibilities

Role Purpose:

Participate in the achievement of Tele-calling activities assigned to the Telesales Unit

Key Accountabilities of the role

• Execute Tele-calling activities as assigned to the team,

• Enhance ENR / Takaful sales, card activation rates, control customer attrition,

• Ensure minimum requirement of calls are made,

• Ensure compliance with bank policies and procedures,

• Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,

• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and

• Ensure deliverables are of the right level of service.

Specialist Skills / Technical Knowledge Required for this role:

• Excellent communication skills

• Good problem-solving skills

• Display flexibility in dealing with clients and other team members

• Customer service skills in order to resolve customer complaints

Previous experience required (if any)

• Previous banking experience in similar role

• Fair understanding of product and services provided by the bank

• Understanding of customer relationships

• Good interpersonal & convincing skills

• Basic MS Office skills

Telesales Officer
ADIB - Abu Dhabi Islamic Bank

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