Job Description
Roles & Responsibilities
Perform end-of-day reconciliation of teller cash and valuables.Manage transactions related to manager s cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.Ensure correctness of cash requested and received from the vault, including accurate posting in the system.Maintain 100% accuracy in teller transactions to meet teller-specific RFT standards. Service Excellence & KPI SupportContribute to achieving branch service KPIs, including:NPS through friendly, professional, and efficient teller service.Right First Time (RFT) in teller transactions ensuring error-free processing to avoid reversals or corrections.Service Request (SR) turnaround times for teller-related requests in line with SLA.Complaint resolution timelines for teller-related issues, escalating where necessary.Mystery Shopping performance by adhering to FAB service standards.Promote FAB s digital channels (ATM, CDM, mobile, and online banking) to customers and assist with onboarding to these services. Compliance & Risk ControlEnsure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.Report suspicious transactions to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.Safeguard customer information and adhere to FAB s Information Security Policy, including clear desk practices.Participate in mandatory compliance and operational training. Customer Engagement & Sales SupportIdentify customer needs during transactions and refer them to appropriate branch staff for product discussions.Generate leads for branch sales teams through referral of potential product opportunities.Encourage customers to migrate to higher-value programs and services. Operational AdministrationComplete all assigned reports and documentation accurately and on time.Assist with surprise cash counts and vault audits as required.Support the Teller Supervisor in maintaining cash limits and exchange positions.Operates in a high-volume, accuracy-critical environment where transaction speed, security, and customer satisfaction are equally important.Plays a critical role in the branch s front-line service delivery and teller-related KPI performance.Operates within FAB policies, governance frameworks, and regulatory requirements.Authorised to process teller transactions within approved limits.
QualificationsMinimum QualificationHigh school diploma or equivalent.Minimum ExperienceMinimum 2 years banking experience in teller or cashier roles.Strong understanding of cash handling, teller operations, and regulatory requirements.
