Tenant Relations Officer

United Real Estate Company

Responsibilities

• Acts as a primary point of contact for tenants, addressing inquiries, concerns, and feedback.
• Communicates important information, updates, and policies to tenants effectively.
• Investigates and resolves tenant complaints or issues in a timely and efficient manner.
• Coordinates with maintenance and other relevant departments to address property-related concerns.
• Assists tenants with lease-related queries, renewals, and lease agreement interpretations.
• Ensures tenants are aware of lease terms, conditions, and renewal options.
• Implements strategies to enhance tenant satisfaction and retention.
• Develops and maintains positive relationships to encourage lease renewals.
• Conducts periodic property inspections to identify maintenance needs and ensure the overall wellbeing of the property.
• Collaborates with the finance department to monitor and manage rent collection processes.
• Addresses and resolves issues related to rent payments and billing discrepancies.
• Provides information to tenants about property amenities, guidelines, and available services.
• Manages all tenants files and ensures their compliance with URC policies and procedures and maintains a proper filing of all hard and soft copy documentation and correspondence.
• Collaborates with other departments like maintenance, legal, and finance to ensure a cohesive approach to tenant relations and address issues effectively.
• Prepares daily reports and providing suggestions to the management for Towers improvement.
• Ensures the property's compliance with all governmental licensing requirements and keep the licenses updated.
• Undertakes all tasks with the utmost integrity and professionalism