Thai speaking Customer Support Agents x 6 Oasis Shared Services FZCO

Multiple Vacancies

Posted 54 min ago

Experience

0 - 5 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Thai

Gender

Any

Vacancy

6 Vacancies

Job Description

Roles & Responsibilities


Communication & Support

  • Respond to online customer inquiries via live chat, email, WhatsApp, Telegram, or in-app messaging.
  • Provide fast, accurate responses about products and services.
  • Deliver multilingual support (English + Thai).
  • Identify potential threats and fraudulent activities.

Crypto & Payment Assistance

  • Guide customers through crypto deposits and withdrawals, including wallet transfers, transaction confirmations, and gas fee issues.
  • Assist with e-wallet and local payment options popular in Asian markets.
  • Monitor and report any failed or delayed transactions.

Customer Retention activities

  • Explain terms of promotions, campaigns or other rewards.
  • Recommend activities to increase customer loyalty and retention.
  • Escalate customer queries whenever needed.

Operational Excellence

  • Follow scripts and SOPs while maintaining a warm, friendly tone.
  • Log, categorize, and resolve tickets effectively.
  • Provide feedback on recurring platform related issues .

Desired Candidate Profile

  • Fluent level of English (spoken and written) + Thai
  • Basic understanding of crypto wallets, exchanges, and blockchain transactions
  • Empathy, patience, fast typing, communication clarity
  • Ability to guide users step-by-step through issues

If you think this is the right opportunity for you, don’t hesitate to hit the apply button and send us your application. We will be in touch!

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Service
  • Customer Care Representative
  • Client Relations Officer

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Oasis Shared Services FZCO

Sofia Castelbranco - Ms.

Oasis FZCO - JLT Cluster I - Platinum tower 37th Floor Oasis FZCO - JLT Cluster I - Platinum tower 37th F loor, Dubai, United Arab Emirates (UAE)