Ticketing Manager

Saudi Pro League (SPL)

Operational Responsibilities:

Team Leadership: Lead, mentor, and develop the ticketing team to achieve operational excellence and high levels of customer satisfaction.

Sales Management: Drive ticket sales strategies and initiatives, ensuring targets are met and revenue goals are achieved.

Process Optimization: Review and enhance ticketing processes for bookings, cancellations, and modifications, implementing best practices.

Customer Service Excellence: Establish and promote high standards of customer service, addressing escalated inquiries and resolving complex issues.

Stakeholder Collaboration: Coordinate with event organizers, travel partners, and other stakeholders to ensure seamless ticketing operations.

Reporting and Analysis: Generate, analyze, and present reports on ticket sales, revenue, and customer feedback to inform strategic decisions.

Policy Adherence: Ensure compliance with company policies, including data protection and confidentiality standards.

Strategic & leadership Responsibilities:

Strategic Planning: Develop and implement strategic plans for ticket sales / platforms and customer engagement to enhance overall fan experience.

Market Analysis: Stay informed about industry trends and competitor offerings to inform pricing strategies and promotional campaigns.

Innovation: Foster a culture of innovation within the team, encouraging creative solutions to improve ticketing operations and customer interaction.

Key Performance indicators:

• Achievement of ticket sales targets.
• Customer satisfaction ratings and feedback scores
• Efficiency in ticketing operations and processes.
• Team performance and development metrics.