TMS & Application Support Specialist

Future Group Translation Services

Employer Active

Posted 15 hrs ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

At Future Group, we don't just adapt to the future; we create it. As a global leader, we offer an inspiring work environment, opportunities for continuous learning, and the chance to work with advanced localisation technologies. Join a forward-thinking team and help deliver innovative database and translation management system (TMS) support to our worldwide clients and teams.

What You Will Do in TMS & Database Application Support

  • Deliver expert first and second-line support for our TMS and database platforms, troubleshooting issues efficiently and ensuring smooth daily operations.
  • Act as the main point of contact for internal teams and clients seeking technical assistance with language technology, databases, and workflow automations.
  • Monitor, maintain, and ensure the optimal performance, uptime, and security of our translation management systems and related databases.
  • Assist in managing user accounts, permissions, and integrations across multiple applications and platforms.
  • Collaborate cross-functionally with localisation, project management, and IT teams to resolve requests and improve our technology stack.
  • Document incidents, solutions, and user guides to build a comprehensive technical knowledge base.
  • Participate in system updates, releases, and the onboarding of new language technology solutions or enhancements.
  • Proactively identify areas for process improvement and automation within our translation platforms and database systems.

Desired Candidate Profile

At strong>Future Group/strong>, since 1994, we have been at the forefront of innovative language solutions, serving clients in North & Latin America, Europe, Asia, and MEA. We're expanding our team and seeking an enthusiastic professional to join us as a TMS & Database Application Support Specialist. Step into a pivotal role and help us shape the future of language technology!/p>

Unlock Your Potential as a TMS & Database Application Support Specialist

  • Strong technical acumen and proven experience supporting TMS (such as XTM, SDL Trados, Memsource, or similar platforms), databases, or SaaS applications.
  • +1 year of experience in the Technical Support field.
  • Working knowledge of SQL and basic scripting or automation toolsbr>
  • Previous experience using the AI tools.
  • Excellent communication skills in English, with the ability to explain complex technical solutions to non-technical users.
  • Exceptional troubleshooting, problem-solving, and multi-tasking abilities.
  • Experience supporting end users in a service desk or technical support environment is highly desirable.
  • Professional proficiency in any additional language is a plus, but not required.
  • Detail-oriented, proactive, and willing to learn new technology platforms.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • TMS & Application Support Specialist

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Future Group Translation Services

Established in 1994, Future Group is a global powerhouse in translation, localisation, and technology-driven business solutions. We empower top brands to engage audiences worldwide with innovation, excellence, and a commitment to integrity and growth./p>

https://www.careers-page.com/f-g/job/4RR8WW3V