Trade Operations Assistant Manager Emirates NBD Bank (PJSC)

In line with the Government’s strategy of empowering and developing nationals, Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best UAEN talents to join our ENBD family.

About Emirates NBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Join us on our journey to shape the future of shared services and be part of a dynamic team that values innovation, collaboration, and continuous improvement.

What You Will Be Doing

• To handle Trade finance transactions by applying up-to-date knowledge of procedures and practices relevant to own area of work in order to ensure accurate work completion and compliance.
• Adhere to compliance and control policies/procedures, Sharia guidelines when performing tasks to ensure there is no violation of internal guidelines, policies, or sanctions/regulations.
• Effectively communicate at all levels with internal/external customers and colleagues.
• To ensure all commission/charges/profit collected as per tariff.
• To identify risk in day-to-day operations and ensure steps taken to avoid audit observations and operational losses.
• Reconciliation of related accounts and suspense accounts.
• Daily Nostro reconciliation
• Identify process improvements, apply LEAN concepts for efficient processing.
• Analyze complaints/errors and ensure non-recurrence.
• Create an environment that encourages initiative, accountability, and merit
• To assist the department in all other operations & administrative functions as required
• Liaise with internal/external customers and resolve queries/issues
• Ensure archival of Settled/Closed transactions & physical verification of files is done periodically.
• Participate in department projects involving UAT/Regression/Sanity testing
• Participation in organizational initiatives and special assignments.
• Adherence to the LDP plan and encourage continuous development.
• Adhere to HR guidelines and policies.
• Carry out any other duties and responsibilities assigned by the management.
• Track team attendance and carry out performance appraisals for the team.