Trading Support Specialist - VIP & Institutional Binance

Posted on 3 Mar

Experience

3 - 8 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Commerce(Commerce)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities
  • Serve as the point of contact supporting our highest value customers and institutions on Binance s various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Provide sufficient guidance and support to VIP customers on integrating and using Binance s system including the use of API
  • Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products
  • Collect customer feedback and manage projects to realise the product change requirements
  • Provide system and product updates to customers to ensure they are aware of all the major changes in time
Why Binance
Shape the future with the world s leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique, fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Desired Candidate Profile

Requirements
  • Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
  • Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
  • Playing a client manager role and able to support client s growth and business development
  • Understanding of crypto derivative trading products
  • Outstanding problem solving skills with the ability to resolve issues under high pressure
  • Excellent communication skills to facilitate cross departmental communication
  • Able to participate in an on-call rotation, as required by the business
  • Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders
  • Hands-on experience in API trading is a strong plus
  • Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures

Company Industry

Department / Functional Area

Keywords

  • Trading Support Specialist - VIP & Institutional

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Binance

About Binance VIP & Institutional Team
Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.

Read More

https://jobs.lever.co/binance/f608137e-1240-46b4-9fa2-b328a47c9b5d

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