Trainers Management Specialist - Academy

T V S D

The Operations Coordinator supports the Academy team in ensuring smooth and efficient delivery of training programs across the region. The role involves handling logistics, coordinating with trainers and clients, maintaining documentation, and ensuring high-quality execution of both public and in-house training. The ideal candidate should be organized, detail-oriented, and proactive, with strong coordination and communication skills.

Your Tasks

Training Operations & Coordination

• Coordinate all logistics related to training sessions, including venue arrangements, materials preparation, trainer scheduling, and travel bookings.
• Maintain training calendars, ensuring alignment with the sales and delivery teams.
• Prepare and organize all training documentation (attendance sheets, feedback forms, certificates, evaluation reports).
• Support trainers with materials and pre-training arrangements, ensuring all resources are ready ahead of delivery.
• Maintain updated training outlines, trainer profiles, and related course documents accessible for the sales and operations team.

Customer & Trainer Support

• Act as the operational contact for clients and trainers before, during, and after training sessions.
• Coordinate communications regarding schedules, logistics, and requirements.
• Manage the issuance of certificates, trainer payments, and feedback reports on time.
• Provide excellent customer service, ensuring a professional and smooth training experience for all stakeholders.

Documentation & System Management

• Maintain accurate training records and ensure all activities are updated in CRM or Learning Management Systems (LMS).
• Track training completions, attendance, trainer utilization, and performance indicators.
• Prepare monthly reports summarizing training operations, attendance, and satisfaction results.
• Support the creation and maintenance of operational forms, templates, and checklists.

Supplier & Venue Management

• Liaise with vendors for venue booking, travel, catering, and other logistics.
• Ensure timely PR/PO processing and follow-up with finance for supplier payments.
• Build strong partnerships with hotels and service providers to secure quality and cost-effective arrangements.

Quality & Compliance

• Ensure all training operations follow T V S D quality standards and procedures.
• Support internal process audits and continuous improvement initiatives.
• Maintain control of documentation and ensure consistency in operational practices.