Training Manager

IHG Hotels & Resorts

Duties And Responsibilities

As Training Manager, I will lead our training and development strategy, manage its implementation and measure its impact. Assume full responsibility for the efficient operation of the training department to provide exceptional products and services training within brand operating standards. My key role is to develop and design new training programs and/or evaluate, modify and improve existing programs based on the property s needs. I will identify training and development needs within the organization through job analysis, performance reviews and regular consultation with other managers.

The duties and responsibilities will include:

Ensure strategic alignment of the training department with business goals.

Evaluate individual organization performance to ensure training is meeting business needs and improving performance.

Develop and deliver training programs that meet business needs and optimize training processes for efficiency.

Manage the delivery of training and development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops that is easily understandable and in a way that motivates them.

Plan, develop and organize training sessions and implement testing and evaluation procedures for in-house courses.

Develop and organize training manuals, multimedia visual aids, and other educational materials involved in the strategic planning, resource allocation and coordination of training delivery.

Continually amend the training and development programs as necessary, to adapt to the changes that occur in the work environment.

Arrange training programs for trainees from local and overseas hotel schools and maintain/update all training records.

Provide updated information on relevant external courses for hosts.

Work with the Corporate Office to produce training and development programs that are satisfactory to all relevant parties such as line managers, accountants and senior managers.

Help schedule events, activities and team gatherings with the collaboration of my team and communicate any activities to hosts.

Continually focus on Talent Development for our property.

Constantly assess training and development practices to remain relevant and effective.

Conduct orientation sessions and arrange on-the-job training for new hires.

Instil a cost-focused philosophy through training and education.

Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the property.

Qualifications

To execute the position of Training Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

Possess some college plus 3 years of related training experience, or an equivalent combination of education and experience. Bachelor s degree in Hospitality Management or related field and more than five years experience in a similar trainings/operations role, preferred.

Handling objects, flips charts, computer/keyboard, AV equipment, etc.

Fluent in English; I understand that additional languages are preferred.

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