Travel Consultant (Emiratization) AL TAYER GROUP LLC (Ventures division)

Description

• To provide customers with desired information on travel options, assist them in

choosing the right route/ airline suiting their budgets and process their tickets in order

to sustain continued customer patronage and reach sales targets

Functional Roles and Responsibilities

• Provide customers with desired information on various travel options available, assist

them to choose the most suitable route/ airline according to their budget/ needs, and

process their tickets in time to enable them to make well informed decisions on their

travel & embark on the journey.

• Make proposals to clients to limit the cost of travel or offer services to reduce the add

on costs like airport pick-ups, hotel accommodation etc.

• Comply with all administrative policies and procedures relating to ticketing and

collection of cash/ cheques from customers, in order to avoid discrepancies and

disputes at a later date and to maintain transparency in all transactions dealing with

money.

• Maintain an up-to-date database on all regular customers pertaining to their bookings,

frequent traveler numbers, meal / seat preferences etc., to offer them personalized

service and sustain their continued patronage.

• Receive and process customer feedback, after completion of travel, to gauge their

views/ opinions on the level & quality of service offered by ATTA and scope for

improvement, if any.

• Follow-up with defaulting customers to collect overdue payments to enable the

company to settle its’ accounts and achieve its’ business objectives.

• Update ones’ product knowledge, general information on latest developments, rules/

regulations pertaining to travel industry to be enabled to offer the precise kind of advice

that suits the customers’ needs and ensures their satisfaction.