UAE National Receptionist | Al-Futtaim Automotive | Honda Al Futtaim Private Company (LLC)

We are looking for a customer-focused Receptionist to support the Aftersales team across the UAE. You will be the first point of contact for customers—handling walk-ins, calls, and emails—ensuring every interaction is managed professionally and efficiently while supporting monthly and annual business objectives.

What you will do

• Answer and manage incoming telephone calls, capture the reason for contact, and route to the relevant team member as available

• Deliver excellent customer service in line with company policies and procedures

• Resolve customer queries promptly within guidelines and escalate when required

• Welcome walk-in customers, understand their needs, and coordinate with internal teams to ensure timely support

• Log and maintain accurate call records (time, date, caller details)

• Maintain up-to-date knowledge of policies and procedures to ensure consistent service delivery

• Support the branch/service team by helping create a positive, “customers for life” experience