Universal Banker
Standard Chartered
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- To ensure Account Opening procedures are strictly adhered to, as per policies and guidelines.
- To be able to perform cash and clearing services.
- To maintain a close coordination with the Operations staffs to provide prompt and excellent service to the bank s customers.
- To be conversant with AML (Antimoney Laundering)/ CDD (Client Due Diligence) guidelines, Compliance policies and business processes
- To ensure optimal customer service by efficient management.
- To highlight security concerns to Branch Operation and Service Manager
- To be able to detect any suspicious transactions, Money Laundering, forgeries etc.
- To Initiative and drive to achieve set targets and service standards
- To efficiently meet and greet the customers.
- To guide customers to digital service.
- Intelligently access the needs and problems of the existing customers and guide them.
- To meet transaction processing standards.
- To comply with all relevant money laundering prevention procedures.
- To capitalise on cross-sell opportunities.
- Improve workflow and processes to maintain highest quality of service delivery.
- Keep clients informed of new products/services and promotional activities.
Our Ideal Candidate
- Strong communication skills
- Customer Service background
- Basic MS Office Skills
- Understanding of AML & Banking regulations
- Cash Management experience
Desired Candidate Profile
To ensure the service efficiency within the branch as per the branch standard; promote the highest level of customer service and responsiveness; and to compliance with Global Process Standards on Customer Data Confidentiality.
Company Industry
Department / Functional Area
Keywords
- Universal Banker
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Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.