User Support Engineer
Client of ITHR 360° CONSULTING FZE
Posted 30+ days ago
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Experience
3 - 5 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide first and second-level technical support to end-users via phone, email, or in person.
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Troubleshoot hardware, software, and network connectivity issues.
Support Microsoft Windows, Office 365, Outlook, Teams, and collaboration tools.
Manage user accounts, permissions, and access through Active Directory and related systems.
Escalate complex issues to higher support levels and follow through until resolution.
Maintain accurate logs of issues, resolutions, and user feedback in the ticketing system.
Assist in onboarding new employees with IT equipment setup and training.
Ensure compliance with IT policies, security standards, and data protection guidelines.
Desired Candidate Profile
Bachelors degree in Computer Science, Information Technology, or related field preferred.
3-5 years of experience in IT user support/helpdesk roles.
Strong knowledge of Windows operating systems, Microsoft Office 365 suite, and common business applications.
Hands-on experience with desktop/laptop hardware, peripherals, and mobile devices.
Familiarity with Active Directory, ticketing tools (ServiceNow, ManageEngine, or equivalent).
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong problem-solving, communication, and customer service skills.
Certifications such as ITIL Foundation, CompTIA A+, Microsoft MCSA/MD-100/MD-101 are an advantage.
Company Industry
Department / Functional Area
Keywords
- User Support Engineer
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Client of ITHR 360° CONSULTING FZE
https://www.careers-page.com/ithr-360-consulting-fze/job/RY6X43W6
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