User Support Officer

Prysmian

As part of the IS team of OCI, providing IS administration support to the staff within the organization.

Key Deliverables:

• You will be responsible to provide first line support for network (edge switches), passive cabling (ethernet and fiber) and for the CCTV system.
• Provide first line support to all user enquiries and requests including factory regular visit and work.
• You will be responsible for supporting, testing and troubleshooting hardware and software issues.
• You will be responsible to provide on-call support to all users of OCI, whenever needed.
• Interact with third party for maintenance work.
• You will be responsible for performing preventive maintenance and support for OCI designated PCs, printers and Industrial PCs.
• Assist in setting up and running the IS infrastructure in conference and Board rooms.
• Installation of PCs, PC hardware components, printers and other PC peripherals.
• Responds to users inquires and requests for assistance with all PC related problems/queries.
• Assist in maintaining a library of all original software, utilities and manuals.
• Assist in setting-up/modification of e-mail accounts for users.
• Assist in configuring OCI owned smart phones and tablets.
• Ensure installation of new and upgraded version of application software on new and existing PC hardware.
• Install anti-virus software and ensure updates are applied.
• Raise requisitions for IS software requirements, hardware requirements, peripherals and other needs including disposal.
• Assist to keep stock of hardware spares.
• Assist in maintaining a register for all in-and-out IS assets.
• You will be responsible for handling and managing the basic configuration of switches.
• You will be responsible for update and maintaining regular security patches on all user PCs.
• Arrange and conduct user awareness training sessions for various IS applications.
• Assist in formulating continuous improvement initiatives to enhance efficiency of processes and reduction of costs.

Job Profile:

Qualifications :

• Diploma in Computer Science/ Information Technology.
• IT certification preferred (ITIL/ CCNA).

Skills/Knowledge :

• Excellent bilingual communication skills (Arabic and English)
• Ability to communicate technical information to business and non-business users.
• Ability to perform root cause analysis.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Ability to identify and resolve computer system malfunctions and operational problems.
• Excellent communication skills.
• Relationship management skills.
• Ability to take timely actions and decisions.
• Up-to-date knowledge of the latest IT and software trends
• Strong customer service ethos.
• Excellent organizational skills.
• Ability to quickly establish good working relationships with staff and customers.
• Willingness to work odd hours.

Experience :

• 3+ years of experience in related industries.

Business Understanding :

• Good understanding of the overall IT operations is essential.