Valet SOFITEL

Main tasks:

• In charge of the daily tidying and cleaning of the rooms, bathrooms and common areas, in compliance with the standards and procedures in force and the rules of safety and hygiene.

• Keep all equipment clean, tidy and well maintained in accordance with the housekeeping operations manual, including proper and safe storage.

• Maintain a thorough knowledge of the hotel, public spaces, break rooms and the layout of the surrounding area.

• Have a complete understanding of the different cleaning products and their use.

• Report any damaged or missing items in the rooms to the housekeeping supervisor for action and follow-up.

• Deliver to the GG Supervisor/Assistant all lost and found items with complete and detailed information.

• Respond to client inquiries with courtesy and promptness in the performance of his/her duties.

• To ensure that all customers enjoy their s day by being offered the best personalized service.

• Escort guests rather than pointing them in directions.

• Respect customer privacy (e.g., by respecting the Do Not Disturb sign) and confidentiality of information.

• Consider customer behavior and inform the supervisor/assistant GG.

• To report any customer comments or complaints.

• Ensure that guest documentation in the rooms is complete and up-to-date.

• Attend a daily briefing session with the housekeeping team.

• Sort and count dirty laundry items before sending them to laundry

• Sort waste.

• Take care of the hotel's equipment, free welcome gifts and bedroom linen with care.

• be responsible for cleaning and restocking the cart every day.

• Keep the trolley and the d barras impeccably tidy.

• Ensure hallways are kept clean and free of obstructions

• Enforce hotel safety rules

• To contribute to the hotel's commitments within the framework of the Environmental Charter (energy saving, recycling, waste sorting, etc.).

• be fully flexible and adapt the rotation within the different sub-sections of the housekeeping service.

• Perform any other reasonable duties as assigned by the Supervisor and Assistant GG.

Other tasks:

• Report for duty on time wearing the appropriate uniform and name tag.

• Maintain a high level of personal appearance and hygiene and adhere to the standards of appearance of the hotel and department.

• Provide friendly, courteous and professional service at all times.

• Maintain good working relationships with your colleagues and all other departments.

• Respond to any changes in the department dictated by the needs of the hotel.

• Demonstrates flexibility and stretches the duties of the position to perform any other duties and responsibilities reasonable within the capacity of the position, as assigned, including reassignment to other departments as necessary, to meet the demands of the business and the client's service needs.

• Attend training and meetings as required.

• The following knowledge, skills and abilities are required:
• Attention to detail, style and aesthetics of the hotel is essential.
• Good oral and written communication skills.
• Training in the field of hospitality or a similar field.
• 2 years of experience in a similar position.
• Average proficiency in English, Arabic and French.