VIP Guest Relations Officer

Tawteen

Posted on 14 May

Experience

1 - 3 Years

Job Location

Oman - Oman

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Details
Job Description – VIP Guest Relations Officer

Job title:

VIP Ground Host Services

Section:

Guest Services / Reception 

Workplace:

hotel 

Career objective:

Providing outstanding services to VIP guests and ensuring a sophisticated and seamless hospitality experience from arrival to departure, in accordance with approved quality and hospitality standards.

Tasks and responsibilities:

Receiving and welcoming VIP guests in a professional manner.

Accompanying guests and facilitating entry, exit, or movement within the facility.

Coordination with different departments to ensure the readiness of the services required by guests.

Continuously monitoring the requests and needs of VIP guests.

Arranging special bookings, transportation, and additional services when needed.

Handling complaints or feedback quickly and professionally.

Maintaining the confidentiality and privacy of guest information.

Preparing brief reports on VIP services and special requests.

Adherence to approved service standards and protocols.

Qualifications and requirements:

High school diploma as a minimum requirement.

Previous experience in hotels, customer service, or hospitality is preferred.

Excellent communication skills and a professional appearance.

Proficiency in spoken and written English.

The ability to work under pressure and in shifts.

Tact and the ability to deal with different nationalities and cultures.

Required skills:

Excellent customer service.

Communication and etiquette skills.

Organization and follow-up.

Solve problems quickly and professionally.

High confidentiality and professionalism.

Teamwork and coordination

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Administration

Keywords

  • VIP Guest Relations Officer

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Tawteen

https://tawteen.om/find-jobs/5634

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