Virtual Relationship Officer

First Abu Dhabi Bank (FAB)

Employer Active

Posted 9 hrs ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Context:
  • Manage portfolio of PHONE_NUMBER customers comprising of customers primarily non borrowing customers
  • Achieve monthly& annual KPI objectives (Portfolio, Revenue, X-sell and Activations)
  • Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolio
  • Refer and upgrade customers to other units within the segment viz. Sales & Coverage RM
  • Ensure penetration in the market through focus on New to Bank referrals from existing customers
  • Maintain Daily Sales Reports on business performance for review
Customers:
  • Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience
  • Ensure timely updation of KYC and conduct due diligence
  • Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience
  • Effectively manage current account excess and account conduct management
  • To ensure no mis selling to customers by offering products / services transparently as per customer requirements.
Learning & Growth:
  • Participate in the assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Unit Manager
  • To ensure participation in assigned training, Learning & Development programmes
  • Awareness to competition offerings and offer suggestions to line manager to improve product/ processes
Internal Processes:
  • Ensure strict adherence of prescribed Sales & Compliance processes as per Banks policies.
  • Adherence to governance & controls to proactively identify, manage and minimize/mitigate potential losses
  • Adhere to agreed SOP s across applicable areas
  • Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings

Desired Candidate Profile

Minimum Qualification Diploma or bachelor s degree in business administration, Finance, Banking or a related major field of study is preferred

Minimum Experience

  • 1-2 years relevant experience of Banking in customer service / sales / client facing roles.
  • Commercial Banking experience will be an added advantage.
  • Strong interpersonal skills and fluency in English and Arabic

Company Industry

Department / Functional Area

Keywords

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

First Abu Dhabi Bank (FAB)

Company Description FAB, the UAE s largest bank and one of the world s largest and safest institutions, offers an extensive range of tailor-made solutions, and products and services, to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

Read More

https://www.talentmate.com/jobs/uae/dubai/virtual-relationship-officer-emiratized-role/2509-1830-343

Similar Jobs

Collection Analyst - Emiratized

Accounts & Admin Executive

Hetero FZCO

  • 2 - 4 Years
  • Dubai - United Arab Emirates (UAE)

Relationship Officer - Banking Sales

View All